Terms and Conditions

Terms & Conditions


Payment is due at the end of each session, payable in cash, or by debit or credit card. Bank transfers are to be paid in advance of the session.

Cancellation and missed session policy

If you are unable to attend your appointment, please let us know as soon as possible. The required notice for cancellation is 24 hours. Where there is less notice, or if you fail to attend your appointment, the full fee will be charged. We hope clients appreciate that it is rarely possible to fill these appointments at such short notice which is why we are obliged to charge for the booked time.

Therapists will give as much notice as is possible regarding holidays and will cancel appointments only in the case of illness or emergency, giving priority for rebooking as soon as possible.


Confidentiality is an essential element of any conversations, whether in person, written or provided electronically. So as to ensure our clients feel safe and supported, personal details will not be shared with any third party or organisation. This is both a personal commitment from our therapists and a condition of membership of our professional organisations.. The only circumstance where confidentiality might be broken would be if there was a serious risk to the client’s life or if another person’s life was at risk; alternatively, in the rare instance where the therapist was liable to civil or criminal court proceedings if they did not disclose client information. If at all possible, this would be discussed at length with the client beforehand and everything would be done to safeguard client confidentiality.

Handling of personal information

We hold all records securely and ensure the utmost confidentiality in the treatment of any information held about clients. No information will be disclosed without the client’s written permission, except under certain rare legal circumstances (e.g. Child Protection). Therapists are fully insured for professional liability and maintain regular supervision for all client work undertaken. We comply with the Data Protection Act 1988 and GDPR regulations.

Records may be accessed upon client request.


The content of the Lutterworth Health website is intended for information only. Whilst utmost care has been taken in the writing the information presented on the website, we cannot guarantee its usefulness or accuracy. We accept no responsibility for any decisions made and accept no liability for any loss or damage based on the information found on this website. Anyone using information offered on this website does so at their own risk and will be considered to have taken full liability and responsibility for any damage or injury arising from its use.

You can link to other websites from this website; these sites are not run or controlled by us. We have no control over the nature, content and availability of these sites. Links to other websites and information does not imply a recommendation or endorsement of the content or views expressed therein.

Information in the website is for general information only and, whilst we endeavour to keep information up to date and correct we can make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage howsoever arising from loss of data or profits arising from or in connection with the use of this website
We take no responsibility for and are not liable for the website being unavailable, for whatever reason